BlackBerry Training
& Technical Services

BlackBerry Training

Maximize your organization’s investment in the BlackBerry Enterprise Solution with BlackBerry® Training courses.

BlackBerry training enables BlackBerryEnterprise Server administrators and BlackBerry smartphone users to learn how to better manage the advanced features and capabilities of BlackBerry smartphones and software. This means improved efficiency and increased productivity for your organisation.

BlackBerry Training courses are developed and presented by BlackBerry experts from Research In Motion® (RIM) — enthusiastic trainers who are skilled at helping participants understand, absorb and retain knowledge.

The course content is continually updated to reflect the latest developments in BlackBerry technology and use a combination of interactive online sessions, interactive instruction, hands-on lab work and quizzes to make sure that each session delivers lasting impact.

 BlackBerry Training is available as:

• Convenient online training courses
• Open sessions in major UK cities
• On-site sessions that can be tailored to your organisation’s specific training needs

Training for Administrators
BlackBerry Enterprise Server Advanced Administrator Training enables BlackBerry Enterprise Server administrators to better manage the advanced features and capabilities of their BlackBerry solution by:

• Becoming better acquainted with the BlackBerry Enterprise Solution management interface
• Improving problem solving skills
• Discovering how to streamline tasks associated with day-to-day operation of the solution

Training for Users
BlackBerry smartphone and software training courses help users take full advantage of their BlackBerry smartphones and desktop software. Because users who understand the full capabilities of their BlackBerry smartphones and software, can be more effective, more efficient and more productive.

New users can get started immediately with introductory courses that focus on their smartphones and on BlackBerry desktop software. Users who are already familiar with the basics of their smartphones can learn to do more and get up-to-speed quickly on advanced features, short-cuts and customisable settings.

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BlackBerry Technical Support and Software Maintenance Services for your BlackBerry Enterprise Solution.

BlackBerry®  Technical Support Services offers a direct line to BlackBerryTechnical Support experts at Research In Motion (RIM) for any hardware or software related issues and provides you with free software upgrades throughout your subscription.

Premier Support options are available to enable you to receive the highest levels of technical support possible; including dedicated support resources to make sure your technical issues get the level of attention they deserve.

BlackBerry Technical Support Services helps you realise full value from your BlackBerry solution and maximizes your productivity by delivering:

• Affordable investment protection: BlackBerry Technical Support Services provides much more than software support, it offers end-to-end protection for all aspects of your BlackBerry deployment.
• A single point of contact: All aspects of the BlackBerry solution are developed by RIM, so regardless of how or where the components of your solution were purchased RIM’s Technical Support experts are prepared to deal with your issue.
• Free software upgrades: BlackBerry Technical Support Services customers are entitled to free BlackBerry software upgrades as they become available — allowing you to stay current, and you are fully supported during the upgrade process.
• Convenient contact methods: Contact BlackBerry Technical Support by phone, email or using online self-service options — whichever is most convenient for you.
• Flexible support options: Choose from five different levels of support to get the degree of support you need, when you need it — realizing that you can upgrade as the size and complexity of your BlackBerry deployment demands it.
• Reduced impact and cost of downtime: Downtime means lost efficiency and revenue. Minimize, or even eliminate, downtime by ensuring that technical issues are resolved as quickly as possible.

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For further information
Web: www.blackberrygovernment.co.uk
Telephone: 01753 667557
Email: publicsector@rim.com

BlackBerry Overview
BlackBerry® Solutions for Local Government
BlackBerry® Enterprise Solution
BlackBerry Developers
BlackBerry Training and Technical Services
Enabling Secure Mobile Government
BlackBerry Case Studies & Contact

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