The ability to change working practices and organisational structures to enable multi-agency working and to make it possible for front-line staff, such as social workers, to spend more contact time with their clients has to be achieved by authorities, whilst managing the continuous challenge of rising service expectations, the need to deliver value for money and the need to meet new targets for carbon reduction.

Changing the way authorities work is essential to meet these demands and by successfully introducing flexible working practices local authorities can begin to transform the way they operate and deliver services.

In response to these needs, BT has developed a number of flexible working solutions, which provide councils with the ability to enable their employees to work anywhere.  The concept of working anywhere is about the mode and manner of work. Our portfolio encapsulates mobility, flexibility and agility:

• Mobility, because it includes mobile applications and devices for working in the field – Peripatetic workers and inspectors would benefit most from this aspect of Working Anywhere
• Flexibility, because it includes working from the office, home or a flexible location, this applies to deskbased and case workers, call centre and back office staff.
• Agility, because it fosters organisational agility, which is the ability to control flexible costs and respond to customer needs.

Work Anywhere Quick Start
The BT Work Anywhere Quick Start consultancy service enables councils to understand how best to provide a flexible working environment for their employees.  By engaging in a collaborative process with BT, councils can rapidly assess how their current infrastructure, property portfolio, HR processes and culture supports flexible working, and discover which best practices and technology options will help make a flexible workforce a reality.

BT Mobile Community Worker
BT Mobile Community Worker is a remote access solution from BT that delivers secure remote access to information for community based workers; enabling them to provide a more efficient and improved service to clients. BT Mobile Community Worker removes the need to return to base between visits, enabling community based workers to transform the way they work and minimise unproductive time.

As a result community workers will be able to operate in a far more agile and collaborative manner; making more client visits each day and benefiting from greater and more regular sharing of information between colleagues.  At a personal level this change brings more control over the working day. For the council it means better service to clients, delivered in a far more environmentally friendly way.

BT Overview  
BT's Working Anywhere Portfolio   
BT Case Studies   
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